Last update of this privacy policy – December 5, 2019

Privacy Policy

Richmond Steel Recycling Limited (“Richmond Steel Recycling”, “we”, “us” or “our”) is committed to providing our customers with efficient, reliable, trustworthy and excellent service. This includes protecting the privacy and confidentiality of all personal information under our control.

Our website at (“Our Site”) may include links to third‐party web sites, plugins, services, social networks, or applications; note that this Privacy Policy applies only to Our Site and not the sites of any other individuals, companies or organizations. You are responsible for reviewing the privacy policy that applies to any linked third party site and/or making any necessary inquiries in respect of that privacy policy with the operator of the linked third party site. These links to third party websites are provided as a convenience and are for informational purposes only. Richmond Steel Recycling does not endorse, and is not responsible for, these linked websites.

Your use of Our Site signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use Our Site. Your continued use of Our Site signifies your acceptance of the terms of this Privacy Policy and any changes in effect at the time of use.

Collection of Personal Information, Use and Consent

Personal information is information about an identifiable individual, for example, your name, address, email address or telephone number, but does not include (a) your business contact information, (b) information concerning corporate or commercial entities, or (c) information that cannot be associated with a specific individual.

Although you are not required to register to access Our Site, you may be asked to provide us with personal information when you visit certain sections of Our Site. To improve our services, Richmond Steel Recycling may collect, use and disclose certain personal information about the users of Our Site.

We collect aggregate information on pages accessed/visited on Our Site, which may include information such as Internet Protocol (IP) address, browser type, browser version, the pages visited, the time and date of the visit and the time spent on those visited pages as well as other statistics. The information collected is used to improve the content of Our Site and is not shared with other organizations for commercial purposes.

We also collect information that you voluntarily provide to us through contact forms, blog subscription, feedback and surveys. We may ask you to provide information such as your name, e‐mail address, telephone number, etc. for the following purposes:

  • to provide and administer products and services requested by you and to use and disclose the information for any purpose related to the provision of requested products and services including billing you for the provision of requested products and services;
  • to determine which products and services may meet your potential needs;
  • to authenticate your identity;
  • to obtain your feedback;
  • to resolve your complaints or address your concerns;
  • to provide personal information to anyone else working for or dealing with Richmond Steel Recycling in order to obtain quotations for or order products and services requested by you;
  • to comply with legal and regulatory requirements; and
  • to manage or transfer our assets or liabilities, for example in the case of an acquisition or merger, the provision of security for a credit facility.

The purposes listed above are a reasonably necessary part of your relationship with us.

When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by the British Columbia Personal Information Protection Act (“PIPA”) or other law.

You may withdraw at any time your consent with respect to any of the uses of your information by us, subject to legal or contractual restrictions, provided reasonable written notice of withdrawal of consent is given by you to our Privacy Officer.  Upon receipt of your written notice, we will inform you of the likely consequences of the withdrawal, which may include the inability of Richmond Steel Recycling to provide certain products or services for which the delivery of that information is a prerequisite.


Richmond Steel, in common with many web site operators, may use standard technology called “cookies” on its sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site.

Like most web sites, we use “cookies” to collect anonymous information that can improve our services. You may refuse to download or delete the cookies in your browser settings. Please note when cookies are not accepted by your browser, you may not be able to access some functionalities of Our Site, such as subscription, web forms and access to pages with encryption.

Third Party Vendors

Richmond Steel Recycling may use the information collected through Our Site to improve the efficiency of our advertising campaigns and online services where we display advertisements. This information may include the content you view, date and time that you viewed the content, the pages you visited, and/or your general geographical location associated with your IP address. Third party vendors, such as Google, Facebook and other similar companies use cookies to serve ads based on a user’s prior visits to Our Site or other web sites.

You can opt‐out of several third party ad servers’ and networks’ cookies simultaneously by using an optout tool created by the Digital Advertising Alliance of Canada or by the Network Advertising Initiative. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Information you give us

If you opt in to receive emails from us, you may receive periodic marketing emails or newsletters with information on our new products and services or upcoming events. If you do not wish to receive such mailings, you can unsubscribe anytime on the footer of the email. You can also let us know via email or telephone provided at the end of this Privacy Policy and we can manually remove your email address from the mailing list.

Retention of Your Information

We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.  We will take due care when destroying personal information so as to prevent unauthorized access to such information.


Any transmission that occurs between you as the user and Our Site is secured with Secure Sockets Layer (SSL) during the transmission. This process encrypts the information sent to our third party partners as well.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to by e‐mail or to Our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on Our Site.

Accessing and Correcting Your Information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information under our control, you may contact our Privacy Officer using the information provided at the end of this Privacy Policy.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Condition of Use

If you choose to visit Our Site, you acknowledge and agree to this privacy policy and that any dispute over privacy is subject to this Privacy Policy and application of the law of the province of British Columbia.

If you feel that our practice does not follow this Privacy Policy or have any concern about our handling of your personal information, please contact our Privacy Officer by email or telephone +1 (604) 394-4656.